All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.
Please note that this role may close early should sufficient applications be received, so early application is advised
Are you committed to delivering high-quality recovery-orientated services to people with drug and alcohol misuse problems? Can you work collaboratively with a range of stakeholders for the good of the organisation? If you want to lead the development of treatment services suited to local needs, and contribute to the development of new initiatives, and can do so within budgets and with service users at the heart of your thought processes and decisions, this may be the perfect opportunity for you!
We are looking for an Operations Manager to work within our Penzance service. You will be jointly responsible for the delivery of high-quality recovery-orientated services (both clinical and non-clinical) for people with drug & alcohol misuse problems or mental health issues. You will work collaboratively with local partners and senior staff in the Operations Directorate to deliver high quality services to users that are in line with We Are With You’s business strategy and local business plan and engage with stakeholders to ensure We Are With You is known positively and has a high profile within the sector.
A key feature of this role is to lead the development of recovery-orientated treatment services that meet local needs and to actively contribute to the extension of service provision and the development of new initiatives.
As an Operations Manager you will work in conjunction with the Quality & Clinical Governance and Knowledge Management Teams to improve standards whilst seeking to make efficiency savings. This will draw upon your experience of managing budgets and your commitment to placing service users at the heart of the organisation.
You will have excellent communication and people management skills, to ensure your success in engaging with stakeholders, working across the organisation and leading and managing a successful team to deliver strategic objectives.
You will also undertake safeguarding leadership responsibilities, in line with the local and national safeguarding leadership structures.
In addition to service development, you will ensure that facility and property matters relating to service delivery are managed efficiently and effectively and that data monitoring is available and demonstrates the benefits and impact of the work of the service.
Should you be successful in your application, you will be required to provide 3 years’ worth of references and where applicable, will need to undergo an enhanced DBS check.
Diversity Statement
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people’s lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
Essential Skills:A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
Experience and evidence of working effectively at a management level
Experience of managing a budget
A track record of successfully working in joint ventures and partnerships
A proven track record of creating and maintaining a strong performance management culture
Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally
Demonstrable ability to develop and lead a cohesive team
Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences
Experience of developing business plans and implementing new services
