The Locality Lead will report to the Advanced Community Practitioner and will oversee the coordination and delivery of high-quality patient care services for those returning home from hospital and any long-term packages of care we hold in the area. There will be a 50/50 split between care operations and care delivery, which can fluctuate in times of holiday, sickness, and growth.
This role involves leading a team, implementing best practices, and ensuring CQC compliance within health and social care standards and regulations. The ideal candidate will have strong leadership skills, a deep understanding of patient care processes, and a commitment to continuous improvement.
This is a full-time role over 5 days a week including alternate weekends. There is a requirement to hold the duty manager phone out of hours on a rotational basis and deliver care when required.
Key Responsibilities:
Leadership and Team Management:
- Lead, mentor, and support a multidisciplinary team of healthcare professionals while championing the service we provide.
- Foster a collaborative and positive work environment while role modelling best practice, professional conduct and good attendance for the team to follow.
- Conduct regular team meetings to review performance, address issues, and implement improvements as well as providing support to the team.
Care Coordination:
- Oversee the planning and delivery of patient care services, including completing assessments and ensuring that care plans, risk assessments and consent forms are completed promptly.
- Ensure seamless coordination of care across different departments and services.
- Develop and implement care plans tailored to individual patient needs.
- Monitor patients and ensure de-escalations are completed within a timely manner
Quality Assurance and Compliance:
- Monitor and evaluate the quality of care provided.
- Ensure compliance within healthcare regulations, policies, and best practices.
- Conduct audits and implement corrective actions as needed.
Patient Experience:
- Deliver care following care plans when required
- Advocate for patient-centred care and enhance the overall patient experience, promoting patient autonomy, dignity and wellbeing by respecting their preferences and supporting them to make informed decisions.
- Address patient concerns and complaints promptly and effectively.
- Gather and analyse patient feedback to drive improvements in care delivery.
Process Improvement:
- Identify areas for improvement in care delivery processes.
- Lead initiatives to enhance efficiency and improve patient outcomes.
Resource Management:
- Allocate resources effectively to ensure optimal care delivery.
- Coordinate with administrative and support staff to ensure smooth operations and report back to the Registered Manager.
More About Us
At Stayathome Limited, we are dedicated to transforming the healthcare experience for our patients and their families. Our aim has been to aid safe hospital discharge for those with a regulated need, to free up capacity within our hospitals. Our team is committed to providing exceptional care and innovative solutions that enhance patient outcomes and well-being. We are looking for a passionate and experienced Service Lead to join our dynamic team and drive excellence in care delivery.
As a Stayathome employee, you will also receive:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- The chance to make a meaningful impact on patient care and outcomes.
We strongly believe that happy staff are the best staff. Therefore, we want to make sure your work is something that you are happy with. We can work with you through flexible work.
For more information about this job opportunity, you can contact our HR team on 01872 277600 or by emailing hello@chaosgroupcornwall.co.uk
Essential Skills:• Strong understanding of patient care processes and healthcare regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proven track record of implementing successful care delivery initiatives.
• A minimum of 3 years care delivery experience, with a formal qualification in Health and Social Care
