Team Leader
This role is also referred to as Practice Leader or Service Manager.
Hourly Rate: £13.50ph day rate, £14.50 night rate (22:00-07:00)
Overtime Rate: £2.00ph on usually hourly rate
Hours: 23.25 per week + sleep-in duties
Location: Newquay, Cornwall
Havencare is a forward-thinking and growing charity. We have been making a difference for 35+ years, changing the lives of people who have learning disabilities, autism, brain injuries, and other support needs. Our big aims include every person having a home that is right for them, and support for the life they choose.
At Havencare, first and foremost, we are looking for outstanding people who align with our values of Transparency, Quality and Engagement.
An understanding of positive behaviour support (PBS) and leading PBS in practice would be an advantage, although not essential because we can develop these skills and experience with the right person who has the attitude and aptitude to learn and deliver at this level.
About the Role
You will work on-shift, leading your team in outstanding practice. You will lead the principles of “nothing about me without me”, ensuring the supported person’s voice (behaviours, expressions, actions, words) is heard, and they are leading their support planning, delivery, and review.
Check out the role brief and assignment information here – 2025 – Role Brief – Practice Leader – BARC.pdf
About Miss C.
‘’Hello my cockers, my name is Colleen, I am 72 with the heart of a 40-year-old. I live in Newquay. There is an exciting opportunity for you to join and lead my team – this doesn’t happen very often.
If you love going out for dinner, watching surfers while sipping on a hot chocolate or generally spending your day going out and about, although I do enjoy relaxing evenings, then come work with me.
A love of music and the theatre would be fabulous, as would watching Strictly once the evenings start drawing in, as these are right up my street, or as I say “Lovely”!
I like to go to slimming world – but you need to help me keep on track!
I like going to Young at Heart on Thursdays and a Healthy Me group on Fridays.
I enjoy Gateway on a Friday evening and go with my partner (and staff).
I love to meet with friends and family and chat on the phone lots too.
I go to a day centre twice a week.
I’m very capable and do lots around my house but am always happy for staff to muck in and at times take over, so I can have a cheeky rest!
I’m very house proud and love my home, so I do need support to keep it looking nice.
I’m the best cooker in the world, but again am happy for staff to give me a night off
I do need reminders of appointments and you will need to support me to get to them. I need support with shopping, medication and getting around, but am fiercely independent, so will tell you “I can do it me’self”!
I’m fun to be around and like to chat nonstop, so if you think you can keep up with me, then please apply for this job!
Applicants will be reviewed by my registered manager, but I will make the final decision on who joins my team.’’
As Practice Leader for this service, you will work with the Registered Manager to role model outstanding support whilst also undertaking duties such as Rota planning, appraisals & supervisions, risk assessments, support planning and coordinating the regular training of your team. You will be able to use your IT skills to effectively use basic systems designed for efficient reporting.
You will work on-shift, leading your team in outstanding practice for the people we support and their staff team. You will lead the principles of “nothing about me without me”, ensuring the supported person’s voice (behaviours, expressions, actions, words) is heard, and they are leading their support planning, delivery, and review.
This opportunity is based within Miss C’s own home where you will lead and be part of a small team providing her support.
We are looking for people who can engage with different personalities and bring energy, adaptability, creativity, humour, patience, and commitment to a support leadership role where every day is different.
About you
You will have experience of providing services for people with learning disabilities and autism, familiarity with supervising a team, and a current working knowledge of CQC regulation would also be advantageous.
You will work closely with family, external agencies, and your colleagues – using the expertise of others to ensure access to a holistic, truly person-led service. You will demonstrate your ability to plan, deliver, and review support on an outcomes-focused pathway, considering positive risk taking to develop skills and have meaningful experiences. You will be driven to continuously improve the service and performance of your team to enable the people we support to direct their own lives by having opportunity, choice, and control.
A robust and methodical leader who is not afraid to be an active team player is essential. Excellent time management and organisational skills are essential. Be a role model for outstanding support and for both ladies and their team. Driven to continuously improve provision and performance of your team to enable them to direct their lives by having opportunity, choice and control regardless of capacity.
This is a 24 hour, 365 days per year service and you will need to be flexible to work as the service requires, including mornings, daytime, and weekends.
About the usual working pattern:
To be discussed at interview. Shift patterns will include weekend working on a rotational basis.
We will provide you with:
Quality training and development opportunities to maintain and enhance your skills and knowledge
Free 24/7 confidential Employee Assistance Programme (EAP) to support your health and wellbeing
Big financial rewards through our Refer a Friend Scheme
Vouchers at Christmas, your work anniversary, and your birthday
Paid DBS
Annual pay of £22,078 and the opportunity to earn overtime.
A generous overtime rate
…and more!
Essential for the role:
Full UK driver’s license and have use of a car.
This post is subject to an enhanced DBS check and subscription to the Update Service; right to work in the UK and two satisfactory references.
Interview date: Please be available for interview on Monday 21st April and Thursday 24th April 2025
Our ideal candidate:A robust and methodical leader who is not afraid to be an active team player is essential. Excellent time management and organisational skills are essential. Be a role model for outstanding support and for both ladies and their team. Driven to continuously improve provision and performance of your team to enable them to direct their lives by having opportunity, choice and control regardless of capacity.
Essential Skills:Driver's Licence and Access to a Car
