We are NOT able to provide sponsorship for this role.
Key details
About the role
Salary: £12.60 per hour plus, overtime and shift enhancements.
Working Hours: 37 per week across a 5 week rota. Working 12 hour shifts night time, 7pm to 7am. Also, some days 7am to 7pm. When we are short staffed, we will ask night time staff workers to move to days & visa-versa. Also there are some day shifts in the night time rota (Approx 3 days in a 5 week rota).
Contract Type: Permanent
Base: Corserv Care Lifeline, Office 21, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL26 8LG.
Other: Hybrid role: Some shifts are office based at Roche & some shifts are working from home. The majority of nights are home working.
To apply please use the link below or find our careers page on www.corservcare.co.uk
https://ekzo.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2821/?utm_medium=jobshare&utm_source=External+Job+Share
What we offer our staff
A typical day
What you’ll be doing: All calls need to be answered in accordance with Technology Enabled Care (TEC) requirements and standards. Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
As part of the role, you will also be expected to respond to out of hours calls on behalf of Housing Associations and Local Authority partners, including emergency housing repairs, homeless assessments, and lone worker monitoring, as well as providing advice and assistance in response to general enquiries.
The role includes administration support to TEC Service including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
The split of duties will be approximately 75% alarm calls handling and 25% administrative support
Key Responsibilities
About the role: Do you love helping people, do you have excellent communication skills and would you make a good alarm receiver/ call operator for our TEC Services? We’re looking for a Call Handler/TEC Officer to join our dynamic HR team. In this key role, you’ll provide vital support responding promptly and professionally to incoming emergency calls from our Corserv Care clients. If you’re looking to grow your career in Technology Enabled Services within a supportive and fast-paced environment, we’d love to hear from you.
Role Purpose: TEC Services is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC.
About Corserv Care
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide local residents with the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.
