Business Manager

Business Manager | Rosedean House Surgery | 40 hours per week
Lead the Future of Primary Care

As Business Manager, you’ll be responsible for the leadership, development, and performance of Rosedean House Surgery. Working closely with our Central Support Team, you’ll manage daily operations, team performance, regulatory compliance, and financial sustainability, all while driving our growth and quality ambitions. This is an exciting opportunity for a Business Manager who is ready for a challenge and to lead of the transformation of the practice with a supportive on site and central team.

You’ll play a pivotal role in:
Leading and growing your team through a period of transformation
Enhancing the patient experience
Maximising income through NHS contracts and private services

With support from our central People, Finance, quality and Clinical teams, this is your opportunity to shape a practice and make a meaningful impact every day, supported by the Network Operations Manager for the South.

Key Responsibilities

Leadership & Team Development
Lead and inspire a multi-disciplinary site team, creating a positive, empowered culture
Ensure effective communication, 1-2-1s, appraisals, and development pathways
Champion innovation, collaboration and continuous improvement

Operational Management
Oversee daily running of the practice including staffing, clinics, and cover arrangements
Ensure full compliance with CQC standards, NHS contracts and internal policies
Manage inspections, audits, incidents, complaints and reporting
Lead on Health & Safety, IT, premises and risk management

Strategic Delivery & Quality
Drive delivery of QOF, LES, DES, and all contract obligations
Ensure service quality, patient safety, and clinical governance standards are consistently met

Business Growth & Financial Performance
Grow the registered patient list through local engagement and service excellence
Maximise income across NHS funded and private services
Lead budget planning and financial management
Monitor income/expenditure and ensure robust financial controls

Stakeholder & Community Engagement
Build trusted relationships with patients, PCNs, ICBs, local commissioners and community groups

Located in the heart of Liskeard, Rosedean House Surgery serves a diverse and growing patient population. The surgery is situated in a historic Grade II listed building that will soon be undergoing redevelopment — bringing together architectural heritage with a modern, patient-centred design. We have a patient list size of approximately 10,000.

We are part of OneMedicare, the NHS provider arm of OneMedical Group — an independent, family-run healthcare organisation delivering GP, urgent care and community services across the UK. Our mission is to improve lives for our patients, our colleagues, and our communities. We invest in our people, our spaces, and our services to help you do your best work and to build a better future for healthcare.