Crisis Keyworker

We are looking for 2 Crisis Keyworker's to flexibly and proactively manage a caseload of individuals experiencing homelessness and/or complex needs, providing individualised, strengths-based support within the Psychologically Informed Environments and Trauma Informed Care frameworks.

Coastline’s Homeless Service is passionate about breaking down stigma and barriers to the people we support. We provide crisis accommodation, a community hub for people experiencing homelessness, supported accommodation, accommodation for families, move on and outreach support, and a dedicated harm reduction/activities and inclusion team.
In addition, we provide support to customers with eligible care and support needs through our Housing Support Services contract. This support is focused on enabling individuals to maintain their independence and does not include the provision of personal care.

1. Delivering high-quality and effective support services to customers, dependent on their needs and through various modalities including individual and group work, resettlement and reconnection, delivering an individualised support package in partnership with other professionals.
2. Managing a case load of clients (Bank colleagues would not typically hold a caseload), providing support at all points of their journey, ensuring their support plan, housing plan and outcomes are regularly reviewed, providing assistance to successfully move these individuals through the service towards the most appropriate and independent accommodation.
3. Providing support and assistance to all clients, even if they are not part of the designated caseload.
4. Participating in the ‘responsive worker’ system, providing reactive and responsive support to clients at the point of crisis or emergency.
5. Contributing to ensuring a safe environment where risk management and positive risk-taking, safeguarding and safety are of the highest importance.
6. Ensuring an environment that offers respect and dignity to each service user.
7. Assisting in the delivery of good practice in the formulation, implementation and delivery of customers’ individual support and risk management plans, including improvement to the self management of health and wellbeing, increased independence living skills and engaging them in the local community network.
8. Ensuring effective communication of customer information internally and externally as required using approved electronic, written and verbal communication systems.

Coastline Housing is an independent Cornish charitable housing association owning and managing more than 5,000 homes, as well as an extra care living facility and a homeless service.

The housing crisis means the challenge we face is enormous. Only 1 in 10 of homes in Cornwall is an affordable home. Private rents and house prices are unaffordable to most, trapping families in poverty.

Coastline exists to help solve this crisis. To provide housing for those in need, to help improve the neighbourhoods that people live in, and to provide services that improve the quality of our customers’ lives.

Coastline is more than just a landlord. Our footprint extends beyond our homes and into local communities. We know we have a role to play in tackling stigma, deprivation and enabling life-enhancing opportunities for customers, ultimately improving quality of life, health and wellbeing.

Coastline’s mission, should you choose to accept: to provide great homes and great service. For that, we need great people. Could you be just who we’re looking for?