Accessibility Statement

This website is run by Cornwall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, and contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

some images may not have alt text
some of our videos don’t have closed captions

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email proudtocare@cornwall.gov.uk

We’ll consider your request and aim to reply within 2 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, please contact us by doing the following:

Email: proudtocare@cornwall.gov.uk
Add the website address for the page you’re having problems accessing.
Describe the issue you are having.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Cornwall Council is committed to making its Proud to Care Cornwall website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some videos have embedded captions. This fails WCAG 2.1 A success criterion 1.2.2 Captions (Prerecorded).
Some images do not have descriptive alt text.

How we tested this website

This website is tested on a regular basis using a combination of:

Manual checks using keyboard navigation and screen readers
Automated tools (such as WAVE and Axe)
Accessibility audits performed by internal staff and external experts

What we’re doing to improve accessibility

We are currently:

Including accessibility considerations in all future content and design updates
Training staff on writing accessible content and using inclusive design practices
Reviewing all PDFs and replacing or updating them where possible
Updating content and images to meet alt text and contrast requirements

Preparation of this accessibility statement

Review level: WCAG 2.2 [AA]
Choosing sample pages: We used the approach according to WCAG-EM. The focus was placed on the most used pages on the website.
Review method: Mixture of manual and automated checks

Example of evaluation tools used to support findings:
• WCAG 2.1 Level AA https://app.powermapper.com/ [Released: 2007]
• WCAG 2.0 Level AA – webaccessibility.com [Released: 2014-May-28]
• Color Contrast Accessibility Validator (a11y.com) [Version: 5.8, Released: 2017-Dec-17]
• WAVE Web Accessibility Evaluation Tool (webaim.org) [Released: 2001]
• A+ FontSize Changer (Desktop Plugin) [Released: 2018]
• High Contract (Extension) [Version: 0.9.3, Updated 2016]

This website’s accessibility will be reviewed on a regular basis.

We will update this accessibility statement with any relevant changes.