We are NOT able to provide sponsorship for this role.
Key details
Pay Rate
13.45
Job type
Care Worker, Other community based service, Other supporting roles, Support Worker, Supported living
Hours
Part time
Location
Liskeard
About the role
Join Our Team at Corserv Care as a Capacity & Discharge Assistant
Salary: £13.45
Working Hours: 22.2 hours ( 3 days a week, including every Friday)
Contract Type: permanent
Base: Corserv Care, 1 Oakland Mews, Liskeard, PL14 3UX
Click here to read more about us and what benefits we offer.
About the role:
Corserv Care is looking for a proactive and organised Capacity & Discharge Assistant to support the delivery of our Home Care and STEPS Reablement Services across Cornwall.
This is an exciting opportunity to play a key role in supporting hospital discharge pathways, coordinating care package mobilisation, monitoring service capacity and helping ensure people receive timely support to remain independent within their communities. Working closely with operational teams, NHS partners, Adult Social Care and other stakeholders, you will help maximise available capacity, support effective service flow and contribute to positive outcomes for customers
Role Purpose:
Reporting to the Capacity & Discharge Lead, you will provide operational, administrative and performance support across our Reablement and Home Care services. You will support referral management, discharge coordination, workforce utilisation, performance reporting and service improvement initiatives, ensuring services operate efficiently and effectively whilst maintaining excellent standards of care and governance.
Salary: £13.45
Working Hours: 22.2 hours ( 3 days a week, including every Friday)
Contract Type: permanent
Base: Corserv Care, 1 Oakland Mews, Liskeard, PL14 3UX
Click here to read more about us and what benefits we offer.
About the role:
Corserv Care is looking for a proactive and organised Capacity & Discharge Assistant to support the delivery of our Home Care and STEPS Reablement Services across Cornwall.
This is an exciting opportunity to play a key role in supporting hospital discharge pathways, coordinating care package mobilisation, monitoring service capacity and helping ensure people receive timely support to remain independent within their communities. Working closely with operational teams, NHS partners, Adult Social Care and other stakeholders, you will help maximise available capacity, support effective service flow and contribute to positive outcomes for customers
Role Purpose:
Reporting to the Capacity & Discharge Lead, you will provide operational, administrative and performance support across our Reablement and Home Care services. You will support referral management, discharge coordination, workforce utilisation, performance reporting and service improvement initiatives, ensuring services operate efficiently and effectively whilst maintaining excellent standards of care and governance.
Ideal candidate
About you:
We're looking for someone who is highly organised, data-focused and passionate about making a difference to people's lives. You will be able to manage multiple priorities, communicate confidently with a range of stakeholders and use information to support effective operational decision-making.
You will thrive in a fast-paced environment and enjoy working collaboratively across health, social care and community services to achieve the best outcomes for customers
Qualifications & experience essential criteria:
• Level 3 qualification in Health and Social Care, Business Administration or equivalent experience.
• GCSE (or equivalent) Grade C/4 or above in English and Mathematics.
• Understanding of domiciliary home care service delivery.
• Understanding of Adult Social Care referral processes and hospital discharge pathways.
• Knowledge of reablement principles and promoting independence.
• Understanding of workforce utilisation and capacity management.
• Knowledge of safeguarding, information governance and GDPR.
• Experience using Microsoft Office applications and business systems.
• Strong organisational, analytical and communication skills.
• Full UK driving licence and access to a vehicle for business use
Qualifications & experience desirable criteria:
• Understanding of Cornwall health and social care systems.
• Knowledge of care commissioning and brokerage processes.
• Understanding of strategic provider contracts and provider of last resort arrangements.
• Knowledge of private client care services.
• Experience of workforce scheduling systems such as Total Mobile.
• Experience working within health, social care, discharge or community service environments
• Experience of contractual performance management and service transformation programmes.
What we offer our staff
Training and development
At Corserv Care, our mission is to support people to live independently, safely and well within their communities. You'll join a supportive team where your work directly contributes to reducing delayed discharges, improving customer outcomes and delivering high-quality care services across Cornwall.
You'll also be part of an organisation that lives its values of being Inclusive, Collaborative, Trusted and Committed, whilst creating lasting value for our customers, communities and colleagues.
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
A typical day
What you’ll be doing:
• Supporting the management and monitoring of capacity across long term Home Care and Reablement services.
• Tracking hospital discharge referrals and helping ensure timely progression through community pathways.
• Monitoring care package referrals from receipt through to service commencement.
• Supporting the mobilisation of new care packages and continuity of care arrangements.
• Maintaining accurate operational records, capacity data and reporting systems.
• Producing performance reports relating to referrals, capacity, service utilisation and operational activity.
• Supporting provider-led reviews and capacity optimisation activities.
• Liaising with operational teams, NHS colleagues, Adult Social Care, brokerage teams and external providers.
• Supporting the growth of both commissioned and privately funded care services through effective enquiry and package management.
• Contributing to service improvement projects and business continuity initiatives.
• Ensuring information governance, safeguarding and regulatory requirements are maintained at all times
Other essentials
Driving license required
Previous Experience required
About Corserv Care
Trusted – Positive – Innovative – Collaborative – Join us
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide local residents with the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide local residents with the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.
