We are NOT able to provide sponsorship for this role.
Key details
Pay Rate
£13.45 per hour
Hours
part-time
Location
Bodmin, Bude, Callington, Camborne, Camelford, Falmouth/Penryn, Hayle, Helston, Launceston, Liskeard, Looe, Newquay, Padstow, Penzance, Redruth, Saltash, St Agnes/Perranporth, St Austell, St Ives, St Just, The Clays, The Roseland, Torpoint, Truro, Wadebridge
About the role
What you'll be doing:
This is an essential role in supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the support of our community care services.
It is the responsibility of the out of hours team to –
Provide out of hours cover on a predetermined rota basis
Ensure staff sickness/absence is covered and recorded
Be accessible to staff and service users
Accept and process referrals received outside of usual office hours
Provide advice, guidance and support to service users and staff when contacted for assistance
Follow Corserv Care’s policies and procedures by reporting any relevant incident to the out of hours manager
Be first point of contact if a major incident or safeguarding occurs
Ensure all decisions and actions are recorded and reported to the relevant teams
In addition, the out of hours team must be contacted if any of the following events occurs and such events should be escalated to the out of hours manager –
Death or serious injury/illness of a service user of member of staff
Safeguarding concerns
A service user requires urgent, professional medical intervention
Reportable incidents, illness and infections
Member of staff acting in breach of their contractual obligations
Accepting referrals for the Steps team and setting them up on the system when required.
The role will assist in the induction and training of new staff by confirming and demonstrating best practice, shadowing, and generally supporting them with calls and familiarisation with Corserv Care’s policy and procedures.
In addition to basic duty hours, to undertake the duties of the post at other times in accordance with the reasonable requirements of the Management Team to meet the needs of the service.
Maintain and update own training relevant to the post and take an active part in the development review of own work, suggesting areas for learning and development in the coming year, it is a requirement of the role that the postholder will take part in regular supervision with their line manager or supervisor.
The post holder must –
undertake other duties appropriate to the grading of the post as and when required.
be willing to move between calls handling and administration.
carry out their duties with regard to the Corserv Care’s Equal Opportunities Policy.
undertake training as required.
act at all times within the requirements of the Health and Safety legislation.
To apply please use the link or use our careers page on www.corservcare.co.uk
https://ekzo.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2974/?utm_medium=jobshare&utm_source=External+Job+Share
This is an essential role in supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the support of our community care services.
It is the responsibility of the out of hours team to –
Provide out of hours cover on a predetermined rota basis
Ensure staff sickness/absence is covered and recorded
Be accessible to staff and service users
Accept and process referrals received outside of usual office hours
Provide advice, guidance and support to service users and staff when contacted for assistance
Follow Corserv Care’s policies and procedures by reporting any relevant incident to the out of hours manager
Be first point of contact if a major incident or safeguarding occurs
Ensure all decisions and actions are recorded and reported to the relevant teams
In addition, the out of hours team must be contacted if any of the following events occurs and such events should be escalated to the out of hours manager –
Death or serious injury/illness of a service user of member of staff
Safeguarding concerns
A service user requires urgent, professional medical intervention
Reportable incidents, illness and infections
Member of staff acting in breach of their contractual obligations
Accepting referrals for the Steps team and setting them up on the system when required.
The role will assist in the induction and training of new staff by confirming and demonstrating best practice, shadowing, and generally supporting them with calls and familiarisation with Corserv Care’s policy and procedures.
In addition to basic duty hours, to undertake the duties of the post at other times in accordance with the reasonable requirements of the Management Team to meet the needs of the service.
Maintain and update own training relevant to the post and take an active part in the development review of own work, suggesting areas for learning and development in the coming year, it is a requirement of the role that the postholder will take part in regular supervision with their line manager or supervisor.
The post holder must –
undertake other duties appropriate to the grading of the post as and when required.
be willing to move between calls handling and administration.
carry out their duties with regard to the Corserv Care’s Equal Opportunities Policy.
undertake training as required.
act at all times within the requirements of the Health and Safety legislation.
To apply please use the link or use our careers page on www.corservcare.co.uk
https://ekzo.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2974/?utm_medium=jobshare&utm_source=External+Job+Share
What we offer our staff
Generous pension scheme with employer contribution and option to salary exchange for NI savings
Holiday starting at 23 days (pro-rata) and increasing to 28 with service (plus bank holidays)
Option to buy additional annual leave through monthly salary deductions up to 5 days per year
Flexible working hours & hybrid working based on role requirements
Investment and support to Continued Professional Development and training including reimbursement of professional fees and access to learning platforms
Salary sacrifice schemes; Cycle 2 Work, Home & Electronics, Electric Car Access
Pool car scheme for business use with fuel card use
Non-salary sacrifice Car lease scheme for colleagues who complete a minimum of 1,000 business miles per year
Access to a Healthcare Cashplan scheme
Employee discount scheme and wellbeing events
Volunteering days
Opportunity to become: Safeguarding Advocate, Health & Wellbeing Champion, Mental Health First Aider
Employee Assistance Programme (EAP) where colleagues can access advice 24/7
Occupational health services which include counselling and eye test vouchers
Life assurance/death in service
Enhanced leave; sick, maternity, paternity, adoption, carer’s, compassionate and study leave
A typical day
The role of Community Services Out of Hours Officer is an essential part of the services we offer, by providing the out of hours provision 365 days a year. Working in a hybrid role, mostly home working, and as part of a team, you will work a predetermined rota pattern and ensure high quality support to our Care Services Teams and our Service Users.
Key Responsibilities
All calls need to be answered and handled in accordance with our out of hours requirements and standards. This is an essential role in supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the support of our community care services.
About Corserv Care
Trusted – Positive – Innovative – Collaborative – Join us
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide local residents with the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide local residents with the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.
