Key details
About the role
Salary: £27,876
Working Hours: 37 per week
Contract Type: Permanent
Base: Hybrid
Click here to read more about us and what benefits we offer.
About the role:
Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a proactive Scheduler Discharge Coordinator to join our dynamic STEPs team. In this key role, you'll work collaboratively with colleagues from different teams, disciplines and partner organisations in order to provide a seamless service to individuals/families/carers.
Role Purpose:
Schedule and carry out planned visits to service users to produce initial reablement / support plans, including initial risks assessments, moving and handling risk assessment to minimise the areas of risk to service user, staff, service providers and the general public or refer to other community services, within the first three days and may include initially the delivery of hands-on care, ensuring information is shared with relevant parties.
What we offer our staff
Other essentials
Key Responsibilities
What you’ll be doing:
Monitor and undertake reviews of the service provided to service users according to published Quality Standards, as necessary within this initial period and as service user needs change ensuring that visit times are amended to reflect changes in abilities and/or circumstances, ensuring regular feedback of appropriate information to Registered Managers and Commissioners.
Work collaboratively with Lifeline to offer and assess further support using a TEC enabled approach.
To undertake the relevant training and be responsible for assessing for and providing low level pieces of equipment which will enable customers to remain safe and independent at home.
Receive and investigate complaints, accidents and incidents according to procedure and ensure that any safeguarding issues are dealt with expeditiously
Close liaison with the Corserv Care’s Hospital Discharge Co-ordinator, based at RCHT to ensure capacity is prioritised for medically fit patients requiring discharge to Corserv Care, through either the STEPS or Care & Support Teams to provide packages of care.
Daily review of the list of STEPS delays (customers currently supported by STEPS who are awaiting a home care package) to identify capacity and facilitate a transfer to Corserv Care & Support.
Close liaison with the Registered Managers to identify pending staff capacity to forward plan the creation of new care runs.
Work closely with community-based Teams to discuss care needs of potential new customers to ensure these can be safely met by the team.
Co-ordinate with community-based Teams to arrange follow on start dates, visits and care plan completion for new customers.
To work as part of a rota pattern that covers the core hours of 8am – 6pm and includes working alternate weekends.
Assess the potential to improve outcomes/lives gathering information from a range of sources, including adults, carers; and relevant others; other agencies, and other people within the person’s wider support network
Promote independence by offering information and advice, signposting to other agencies as appropriate, and prompting contact with social and community resources
Accurately record assessments, reviews and support plans, ensuring a copy is provided to the person concerned
Maintain care records, keeping them up to date so that they can provide concise and accurate information about circumstances and plans within the limits of data protection
Promote and facilitate effective communication with families, carers and individuals and other agencies to ensure the views and wishes of individuals and carers are given appropriate consideration and are central to all decision making
Seek advice from colleagues, other professionals, and line manager where this supports safe and effective decision-making
Maintain awareness of policy and procedures to safeguard adults at risk of abuse or neglect, alerting others to risks as appropriate
Attend training courses as required and maintain own professional development and competency including having responsibility for own self development on a continual basis
Operate with due regard to Corserv’s confidentiality policies, the Data Protection Act and best practice and work at all times within the requirements of Health and Safety legislation
To have an awareness of, and be able to contribute to, mental capacity assessments in line with the Mental Capacity Act
Promote assistive technologies, minor adaptations and equipment required to maintain/enhance/develop independence
Maintain and monitor records in relation to annual leave, sickness, mileage claims, reablement plans, service user visit records, risk assessments, etc. using relevant systems
Offer safe and appropriate support to each individual in a person-centred way
Comply with and maintain best practice in relation to Health & safety matters, which will include basic risk assessments and the prevention and control of infection.
Ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the service develops to enable effective and appropriate staffing levels to meet demand potentially including working weekends and evenings or early mornings.
To operate in accordance with the diverse needs of the community to ensure equal access to services
Participate in the Out of Hours Duty System to support staff and service outside of office hours
Be responsible for self and others continuous development and to undertake relevant training as required.
Carry out any other duties related to the post at the direction of the Community Services Management Team, which could include those duties listed outside of the local team, i.e. cover across the district or services as required and appropriate to the grading of the post
About Corserv Care
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide local residents with the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.
